Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at pizz-pizzana.top (the "Site") or any services offered by Pizzana ("Company," "we," "us," or "our"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately discontinue use of the Site and our services.

1. Acceptance of Terms

By visiting, browsing, or using pizz-pizzana.top in any manner, you confirm that you are at least 18 years of age (or the age of legal majority in your jurisdiction), have the legal capacity to enter into a binding agreement, and expressly consent to these Terms of Service. If you are using our Site on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include both you individually and such entity.

Your continued use of the Site following any posted modification to these Terms constitutes your acceptance of those modifications. We encourage you to review these Terms periodically. These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Pizzana with respect to your use of the Site and our services.

2. Description of Services

Pizzana is a food service company operating within the United States. Through our website, pizz-pizzana.top, we offer the following services and features:

• Online Menu Browsing: Users may browse our full food and beverage menu, including pizzas, appetizers, salads, desserts, beverages, and specialty items.
• Online Ordering: Users may place orders for pickup or delivery directly through the Site, subject to availability, geographic service area, and operational hours.
• Account Creation and Management: Users may create personal accounts to manage order history, save preferences, track loyalty rewards, and receive personalized offers.
• Customer Support: We provide customer support via email and other communication channels to address inquiries, complaints, or feedback related to our food products and services.
• Promotional Offers: From time to time, we may offer discounts, promotional codes, loyalty rewards, and special deals exclusively through the Site.
• Catering Inquiries: Users may submit requests for catering services through the Site, subject to separate catering agreements and terms as applicable.

All services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice. Pizzana reserves the right to refuse service to any individual at its sole discretion, including, without limitation, where prohibited by applicable law.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

By using our Site and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and promptly notify us of any unauthorized use of your account.
• Use the Site only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations.
• Comply with all instructions, policies, and guidelines posted on the Site.
• Pay all charges incurred in connection with your use of the services, including applicable taxes, delivery fees, and gratuities.
• Treat Pizzana staff, delivery personnel, and other users with courtesy and respect.

3.2 Prohibited Activities

You expressly agree NOT to engage in any of the following activities:

• Using the Site for any fraudulent, deceptive, or unlawful purpose, including submitting false orders or payment information.
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity, including Pizzana employees or representatives.
• Attempting to gain unauthorized access to any portion of the Site, server infrastructure, database, or account belonging to another user.
• Introducing, transmitting, or facilitating the distribution of viruses, malware, spyware, ransomware, or any other harmful or disruptive code.
• Using automated bots, scrapers, crawlers, data mining tools, or similar technologies to extract data from the Site without express written permission.
• Engaging in any activity that could disable, overburden, damage, or impair the proper functioning of the Site or its servers.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site or its content for commercial purposes without prior written authorization from Pizzana.
• Uploading, posting, transmitting, or sharing content that is defamatory, obscene, harassing, threatening, or otherwise objectionable.
• Circumventing, disabling, or otherwise interfering with security-related features of the Site.
• Using the Site in any manner that violates the rights of any third party, including intellectual property rights, privacy rights, or contractual rights.
• Collecting or harvesting personal information of other users without their consent.
• Placing orders without a genuine intent to purchase, or repeatedly canceling orders in bad faith.

Pizzana reserves the right to investigate any suspected violations and to take appropriate legal action, including, without limitation, suspending or terminating your account, reporting violations to law enforcement authorities, and seeking injunctive or other equitable relief.

4. Account Registration and Security

Certain features of the Site may require you to register for an account. When registering, you agree to provide truthful, accurate, and complete information and to keep such information updated. You are solely responsible for all activities that occur under your account. You must immediately notify us at [email protected] if you become aware of any unauthorized access to or use of your account.

Pizzana will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to disable any account at any time if, in our reasonable opinion, you have violated any provision of these Terms or if we believe your account has been compromised.

5. Ordering, Payment, and Pricing Terms

5.1 Order Placement

All orders placed through pizz-pizzana.top are subject to acceptance by Pizzana. We reserve the right to refuse or cancel any order at any time, including after confirmation, for reasons such as: product unavailability, errors in product or pricing information, suspected fraudulent activity, or operational limitations. If we cancel a confirmed order, you will receive a full refund of any charges already processed.

5.2 Pricing

All prices listed on the Site are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of order placement will apply to that specific transaction. We make every effort to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the affected order and notify you promptly.

5.3 Taxes and Additional Fees

Applicable federal, state, and local sales taxes will be calculated and applied at checkout. Additional fees, such as delivery charges, service fees, or third-party platform fees, may also apply and will be disclosed prior to order confirmation.

5.4 Payment Methods

We accept various forms of payment as indicated on the Site at the time of checkout, which may include major credit and debit cards, digital wallets, and other payment platforms. All payment information is processed through secure, encrypted payment gateways. Pizzana does not store full payment card details on its servers. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Pizzana to charge the applicable amount.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared or dispatched. If you have concerns about the quality or accuracy of your order, please contact us promptly at [email protected]. Refunds, credits, or replacements will be evaluated on a case-by-case basis at Pizzana's sole discretion, in accordance with applicable consumer protection laws.

6. Intellectual Property Rights

6.1 Pizzana's Intellectual Property

All content available on the Site, including but not limited to text, graphics, logos, photographs, images, menu designs, audio clips, video clips, data compilations, software, and the overall look and feel of the Site (collectively, "Content"), is the exclusive property of Pizzana or its licensors and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and patent laws.

The Pizzana name, logo, taglines, and all related product and service names, designs, and slogans are trademarks or registered trademarks of Pizzana. You may not use such marks without our prior written permission. Unauthorized use of our trademarks may constitute infringement and unfair competition under applicable law.

6.2 Limited License to Users

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with ordering food and using our services. This license does not include the right to:

• Modify or create derivative works based on the Site or its Content;
• Reproduce, distribute, publicly display, or perform any Content without express written authorization;
• Use the Site or Content for any commercial purpose or for any public display;
• Remove any proprietary notices or labels on the Content.

6.3 User-Submitted Content

If you submit reviews, feedback, photos, comments, or other content to the Site ("User Content"), you grant Pizzana a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such User Content in connection with our business operations and marketing. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe any third-party rights.

7. Disclaimers and "As-Is" Basis

THE SITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED BY PIZZANA ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR INFORMATION ON THE SITE;
• WARRANTIES REGARDING THE AVAILABILITY OF SPECIFIC MENU ITEMS, DELIVERY TIMES, OR SERVICE OUTCOMES.

Nutritional information, allergen details, and ingredient descriptions provided on the Site are for general informational purposes only and may not be complete or current. Customers with food allergies, dietary restrictions, or medical conditions are advised to contact us directly before placing an order. Pizzana cannot guarantee that any food item is completely free from allergens due to shared preparation environments.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, warranties will be limited to the minimum extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE;
• DAMAGES ARISING FROM DELAYS OR INTERRUPTIONS IN SERVICE.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF PIZZANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PIZZANA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the limitations above may not apply to you in their entirety.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Site or services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any third-party intellectual property, privacy, or other rights;
• Any User Content you submit, post, or transmit through the Site;
• Your negligence or willful misconduct;
• Any dispute between you and another user or third party.

Pizzana reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully with Pizzana in asserting any available defenses.

10. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. These links are provided for your convenience only. Pizzana has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations about any third-party sites or services. Your access to and use of third-party sites is entirely at your own risk and subject to the terms and conditions of those third parties.

11. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy. Pizzana is committed to complying with applicable United States data protection laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, as well as other relevant state and federal privacy regulations.

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination. Please refer to our Privacy Policy for full details.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Pizzana operates, without regard to its conflict of law provisions.

To the extent that any judicial proceedings are permitted under these Terms, you agree to submit to the exclusive personal jurisdiction and venue of the federal or state courts located within the United States, and you waive any objection to such jurisdiction or venue on grounds of inconvenient forum or otherwise.

Pizzana operates in compliance with applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, as well as all other applicable federal, state, and local regulations governing the food service industry, including those enforced by the U.S. Food and Drug Administration (FDA) and relevant state health departments.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site informally by contacting Pizzana at [email protected]. We will use reasonable efforts to resolve the dispute informally within thirty (30) days of receiving your written notice.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, including the formation, interpretation, breach, termination, or validity thereof, shall be resolved by binding individual arbitration administered in accordance with the rules of the American Arbitration Association (AAA) or a mutually agreed-upon arbitration organization. The arbitration shall be conducted in English in the United States.

The arbitrator shall have authority to grant any remedy that would be available in a court of law. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive your right to participate in a class action lawsuit or class-wide arbitration against Pizzana. If this class action waiver is found to be unenforceable for any reason, then the entire arbitration provision shall be null and void, and the dispute shall be resolved in a court of competent jurisdiction.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Site or our services. Pizzana reserves the right, at its sole discretion, to suspend or terminate your access to the Site and services, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Fraudulent, abusive, or otherwise unlawful activity;
• Requests by law enforcement or government authorities;
• Unexpected technical or security issues;
• Discontinuation of the Site or services.

Upon termination, your right to access and use the Site shall immediately cease. You may also terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including outstanding payment obligations.

Provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

15. Changes to These Terms

Pizzana reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also, at our discretion, notify you of significant changes via email or through a prominent notice on the Site.

Your continued use of the Site and services following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must stop using the Site and our services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for any changes.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable for any reason, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of such provision shall not affect or impair the validity, legality, or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included.

17. Waiver

No failure or delay by Pizzana in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude the further exercise of that or any other right, power, or privilege. The rights and remedies provided herein are cumulative and not exclusive of any rights or remedies provided by law.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional terms applicable to specific services or promotions offered by Pizzana, constitute the entire agreement between you and Pizzana with respect to your use of the Site and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Pizzana relating to the subject matter herein.

19. Force Majeure

Pizzana shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond Pizzana's reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, acts of government or regulatory authorities, war, terrorism, civil unrest, labor disputes, power outages, internet disruptions, or supply chain failures. In such circumstances, Pizzana's obligations shall be suspended for the duration of the force majeure event.

20. Electronic Communications

By using the Site and providing your email address, you consent to receive electronic communications from Pizzana, including order confirmations, receipts, promotional offers, and operational notices. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. This consent does not affect your rights under applicable anti-spam laws, including the CAN-SPAM Act.

21. Accessibility

Pizzana is committed to making our Site accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards and guidelines. If you experience difficulty accessing any portion of our Site or services, please contact us at [email protected] so that we may assist you and work to improve accessibility.

22. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to reach our customer support team for any reason, please contact us using the information below:

We will make every reasonable effort to respond to your inquiry within a timely manner. For urgent matters related to food safety or allergic reactions, please contact your local emergency services immediately.