Privacy Policy

At Pizzana, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizz-pizzana.top, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pizz-pizzana.top), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. About Us

Pizzana is a food service business operating in the United States. We are dedicated to delivering high-quality food experiences to our customers. For any privacy-related inquiries or requests, you may contact us using the following details:

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our Services — such as by creating an account, placing a food order, signing up for newsletters, making inquiries, or contacting customer support — you may voluntarily provide us with the following categories of personal information:

• Identification Data: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Password, security questions, and other authentication information.
• Payment Information: Credit or debit card number, billing information, and transaction history. Note that full payment card numbers are processed by our secure third-party payment processors and are not stored directly on our servers.
• Order Details: Food items ordered, customization preferences, special dietary requirements, and delivery instructions.
• Communications: Any messages, feedback, reviews, or correspondence you send to us through our website, email, or other channels.
• Promotional Preferences: Your preferences in receiving marketing communications from us and our partners.

2.2 Information Automatically Collected

When you visit or use our Services, certain information is automatically collected from your device and browser. This information does not typically identify you directly but may be combined with other data to do so. It includes:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, device identifiers, and hardware model.
• Usage Data: Pages or screens you viewed, time spent on pages, links clicked, referring URLs, search terms used on our website, and navigation paths through the site.
• Location Data: General geographic location based on your IP address. If you provide delivery addresses, we also collect that specific location data.
• Log Data: Server logs, access times, error logs, and other diagnostic data related to your use of our Services.
• Performance Data: Information about how the website is performing for you, load times, and any technical issues experienced.

2.3 Information Collected Through Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your interactions with our Services. This includes session cookies, persistent cookies, and third-party cookies. For a detailed description of how we use cookies and how you can control them, please refer to Section 9 of this Privacy Policy and our dedicated Cookie Policy available on our website.

2.4 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media accounts (such as Facebook or Google) to our Services or log in via social sign-on, we may receive your name, email address, and profile picture from those platforms.
• Business Partners and Service Providers: Delivery platforms, analytics providers, and payment processors may share certain data with us to help us facilitate and improve our Services.
• Publicly Available Sources: We may supplement the information we hold about you with data from publicly available sources, where permitted by law.

3. How We Use Your Information

We use the personal information we collect for several purposes, all of which are aimed at providing you with the best possible food service experience. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including preparing and delivering your orders to the correct address.
• Create and manage your account with us.
• Send you order confirmations, receipts, and updates about the status of your delivery.
• Process payments securely through our payment service providers.
• Handle returns, refunds, and complaints related to your orders.

3.2 Customer Support and Communications

• Respond to your inquiries, questions, and customer service requests.
• Send you important notices, such as changes to our terms, conditions, and policies.
• Communicate with you about your account and orders.

3.3 Analytics and Service Improvement

• Monitor and analyze trends, usage, and activity in connection with our Services.
• Understand how users navigate through our website to optimize user experience.
• Perform internal research and development to enhance our menu offerings and website features.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Troubleshoot technical issues and maintain the security and integrity of our Services.

3.4 Marketing and Promotional Activities

• Send you promotional communications, special offers, and information about new menu items, provided you have opted in to receive such communications or we otherwise have a lawful basis to do so.
• Display targeted advertisements on our website and third-party platforms based on your browsing behavior and preferences.
• Conduct surveys, contests, and promotions with your consent.
• Personalize your experience on our website based on your preferences and order history.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us directly at [email protected].

3.5 Legal and Compliance Purposes

• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other agreements.
• Protect the rights, privacy, safety, or property of Pizzana, our customers, or the public.
• Establish, exercise, or defend legal claims.

4. Legal Basis for Processing Personal Information

As a business operating in the United States, our collection and processing of personal information is governed by applicable federal and state laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act with respect to unfair or deceptive practices in commerce. We process your personal information on the following grounds:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to you, such as processing your food orders.
• Legitimate Business Interests: We process certain data to pursue our legitimate interests in operating, improving, and securing our business, where these interests are not overridden by your rights.
• Legal Compliance: We process personal information to comply with applicable laws and regulatory obligations.
• Consent: Where required by law, we rely on your affirmative consent to process your personal information, particularly for marketing communications and the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. They include:

• Payment Processors: Companies that securely process credit card and other payment transactions on our behalf.
• Delivery and Logistics Partners: Third-party delivery services that fulfill your food orders.
• Cloud Hosting and Infrastructure Providers: Companies that host our website and data infrastructure.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and usage patterns.
• Email and Communication Services: Providers that help us send transactional and marketing emails.
• Customer Support Platforms: Software tools used to manage and respond to customer inquiries.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or legal process served on Pizzana.
• Protect and defend the rights or property of Pizzana.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or members of the public.
• Respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

5.3 Business Transfers

If Pizzana is involved in a merger, acquisition, asset sale, financing, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, and destruction. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are trained on privacy and security best practices.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to protect our network infrastructure from unauthorized access.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes outlined in this Privacy Policy.
• Vendor Security: We require our third-party service providers to implement appropriate security measures when handling personal data on our behalf.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it was collected, the categories of third parties with whom we share it, and the specific pieces of personal information we hold about you.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. Please note that Pizzana does not sell personal information in the traditional sense; however, certain advertising and analytics activities may constitute "sharing" under CPRA definitions.
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit the use of your sensitive personal information to purposes strictly necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lesser quality of service because you exercised your rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days of receipt, which may be extended by an additional 45 days where reasonably necessary, with prior notice.

7.2 General Privacy Rights for All Users

Regardless of your location, we provide all users of our Services with the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our records, subject to applicable legal requirements and our legitimate operational needs.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to your withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before processing your request to ensure the security of your personal information.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

When personal information is no longer required, we will securely delete or anonymize it. In some cases, we may be legally required to retain certain information for longer periods, in which case we will do so in compliance with applicable law.

9. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, improve your browsing experience, and provide us with analytics about website usage.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly, enabling core features such as security, cart functionality, and account login. They cannot be disabled without affecting the performance of the website.
• Performance and Analytics Cookies: These cookies collect information about how visitors interact with our website, such as which pages are visited most often and whether error messages are received. This information helps us improve the way our website works.
• Functional Cookies: These cookies remember your preferences (such as your location or preferred language) to provide a more personalized experience on return visits.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

9.2 Managing Cookies

You have the right to decide whether to accept or reject non-essential cookies. You can set or amend your web browser controls to accept or refuse cookies. Instructions for managing cookies in popular browsers are available through your browser's help function or settings menu. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features.

Additionally, you may opt out of certain third-party advertising cookies by visiting industry opt-out tools such as the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info/choices or the Network Advertising Initiative (NAI) opt-out tool.

For full details on the cookies we use and how to manage them, please see our Cookie Policy available at pizz-pizzana.top.

10. Children's Privacy

Pizzana does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website, ordering platform, and associated services are intended solely for use by adults who are 18 years of age or older. By using our Services, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us promptly at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which requires websites and online services to obtain verifiable parental consent before collecting personal information from children under 13. We strictly prohibit the use of our Services by individuals under 18 years of age.

11. International Data Transfers

Pizzana is based in the United States, and your personal information is primarily collected, processed, and stored on servers located within the United States. However, as our service providers and business partners may be located in different countries, your personal information may be transferred to, stored, and processed in countries other than the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information and to ensure that such transfers comply with applicable data protection laws. These safeguards may include:

• Transferring data only to countries that have been deemed to provide an adequate level of protection for personal data.
• Using standard contractual clauses or data processing agreements approved by relevant authorities.
• Ensuring that our third-party processors and sub-processors are contractually obligated to maintain the security and confidentiality of your data.

By using our Services and submitting your personal information, you acknowledge and consent to the transfer, storage, and processing of your personal information in the United States and other countries, subject to the safeguards described above.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and services that are not operated or controlled by Pizzana. This Privacy Policy applies only to our Services and does not extend to any third-party websites or services. We have no responsibility or liability for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every website you visit. When you click on a link to a third-party website, you do so at your own risk, and we encourage you to read that site's privacy policy before submitting any personal information.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you can manage your cookie preferences and limit tracking as described in Section 9 of this Privacy Policy.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying you of the changes.
• Where required by applicable law, seek your consent to material changes.
• Send a notification to the email address associated with your account, if applicable.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Services after any changes to this Privacy Policy take effect constitutes your acknowledgment and acceptance of the revised policy.

15. How to File a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns or have handled your personal information in a manner that violates applicable privacy laws, you have the right to file a complaint with the relevant data protection or privacy authority.

15.1 For California Residents

California residents who wish to exercise their CCPA/CPRA rights or who have complaints regarding our privacy practices may contact:

• California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
  The CPPA is responsible for enforcing the CPRA and can investigate complaints regarding violations of California consumer privacy rights.
• California Attorney General's Office:
  Website: oag.ca.gov/privacy
  You may also submit a complaint to the California Attorney General regarding potential violations of the CCPA.

15.2 For All U.S. Residents

If you believe your consumer privacy rights have been violated, you may also contact:

• Federal Trade Commission (FTC):
  Website: ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)
  The FTC enforces federal laws related to consumer protection, including unfair or deceptive practices in commerce.

Before filing a complaint with any regulatory authority, we encourage you to contact us first at [email protected] so that we have the opportunity to address your concerns directly and promptly.

16. Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Policy, our privacy practices, or how we handle your personal information, please do not hesitate to contact our privacy team using the information below:

We are committed to resolving any privacy concerns fairly and promptly. Upon receiving your request or inquiry, we will endeavor to respond within a reasonable timeframe, and in any event within the timeframes required by applicable law.